At Lagan Shah Sarees, we’re committed to providing a seamless and satisfying experience for our customers. We understand that sometimes, you may need to exchange or return a product. Here’s our policy to guide you smoothly:

Eligibility:

• Minimum Purchase: Exchanges and returns are applicable for purchases of ₹5,000 or more.
• Timeframe: Exchanges are accepted within 30 days of purchase.

Conditions:

• Original Condition: Sarees must be in their original condition, unworn, unwashed, with all tags and labels intact.
• Original Packaging: Please return the sarees in their original packaging or a similar protective covering.
• Proof of Purchase: Provide a valid invoice or receipt for verification.

Procedure:

1. Contact Us: Reach out to our customer service team via phone, email, or in-person at our store to initiate the exchange or return process.
2. Inspection: Upon receiving the sarees, we’ll conduct a careful inspection to ensure they meet the return criteria.
3. Exchange: If you’re exchanging for a different saree, we’ll assist you in selecting a suitable replacement from our extensive collection.
4. Refund: For returns, we’ll process a refund to your original payment method within 7-10 business days.

Refund Exclusions:

• Discounted Items: Sarees purchased at discounted prices or during promotional campaigns are not eligible for return or exchange.
• Custom Orders: Customized sarees or those altered to your specific requirements cannot be returned or exchanged.

Additional Information:

• Shipping Charges: Customers are responsible for return shipping costs unless the saree is defective or damaged upon arrival.
• In-Store Exchanges: For your convenience, you can also exchange sarees directly at our store in Hyderabad.